About us
Cookie Policy
This page explains which cookies and similar techniques Museum Maluku uses, why we use them and how you can change your preferences.
In short: this website sets the cookies it needs in order to work, and counts visits with our own counter, but only if you switch that on. We do not advertise and we pass nothing to advertising networks.
Only YouTube videos and, when you pay online, our payment provider Mollie load anything from outside this website, and only once you choose to.
Last updated: 21 October 2026
Change cookie preferences
What are cookies?
A cookie is a small file that a website stores on your computer, phone or tablet and reads back later. It lets the site recognise your device between one page and the next.
Websites also use similar techniques that do the same thing without being called cookies. The best known is browser storage, where information stays on your device until you clear it. This page covers both, because for you the difference does not matter: in each case something is kept on your own device.
Which cookies do we use?
There are three on this website: what the site needs in order to work, the counting of visits, and embedded media. Marketing is absent, because we use nothing for it.
Necessary
Needed to deliver what you asked for: keeping you signed in to your basket, remembering your language, showing opening times in your own time zone and protecting forms against abuse.
No consent required, and no switch: without these the website does not work.
Statistics
We count which pages are visited and what is clicked, using Open Web Analytics. It runs on our own server: the measurements go to no other party, and there is no Google Analytics, no tag manager, no tracking pixel and no advertising technology on this website.
Your IP address is anonymised before it is stored and the measurement is not linked to an account or an e-mail address. Parameters that may carry personal data or access codes are removed from the stored addresses automatically.
These measurements are kept for 14 months and then deleted.
Off until you switch it on yourself. If you do not, nothing is loaded and nothing is counted, and the website works exactly the same.
Embedded media
Videos on this website are played by YouTube, a Google service. When a video loads, Google receives your IP address and YouTube can store cookies and similar data on your device.
Off until you switch it on yourself in the cookie notice, or until you choose to load one particular video. Without that choice nothing is loaded from YouTube.
Marketing
Not present. Nothing about your visit is shared with advertisers, and there is no advertising technology on this website.
Nothing to consent to, because nothing of the kind is loaded.
Cookies on museum-maluku.nl
This is the complete list. Everything in it is placed by the museum itself, including the statistics cookies, because that counter runs on our own server. No other party keeps anything on your device, except YouTube when you load a video and Mollie when you pay online: see External services.
Some of it is not kept in a cookie but in your browser's storage; the Purpose column says so where that applies. Rows that only keep something once you do something, such as starting a chat, say that too.
| Name | Provider | Purpose | Category | Retention |
|---|---|---|---|---|
| session_id | Museum Maluku | Keeps your session together: your basket, the form you are filling in, and protection against misuse. | Necessary | 7 days |
| frontend_lang | Museum Maluku | Remembers whether you are reading the site in Dutch or English. | Necessary | 1 year |
| tz | Museum Maluku | Your time zone, so opening hours and dates are shown correctly. | Necessary | Until you close your browser |
| website_cookies_bar | Museum Maluku | Remembers that you have seen the cookie notice, so it does not reappear on every page. | Necessary | 14 months |
| muma_embedded_media | Museum Maluku | Remembers that you allowed embedded media, so a video from YouTube loads without asking you again. Only set if you allow it. | Necessary | 14 months |
| presence.focus | Museum Maluku | Browser storage. Records which browser tab is active, so live updates go to the tab you are looking at. | Necessary | Until you clear your browser storage |
| presence.lastPresence | Museum Maluku | Browser storage. Records when you were last active in the tab, for the same purpose. | Necessary | Until you clear your browser storage |
| multi_tab_service.* | Museum Maluku | Browser storage, only in browsers without shared background workers. Lets the open tabs of this website agree which tab receives live updates. | Necessary | Until you clear your browser storage |
| website_sale_cart_quantity | Museum Maluku | Browser storage for this tab. Remembers how many items are in your basket, so the number shown beside the basket is right. Only set once you put something in your basket. | Necessary | Until you close the tab |
| owa_v | Museum Maluku | Recognises your device between visits, so a returning visitor is not counted as a new one. Holds a random number, no name and no e-mail address. | Statistics | 364 days |
| owa_s | Museum Maluku | Keeps the page views within one visit together, so a five-page visit counts as one visit. | Statistics | 364 days |
| owa_c | Museum Maluku | Remembers which campaign link brought you in. Only set if you arrive through one; the museum does not currently use them. | Statistics | 60 days |
| owa_b | Museum Maluku | Helper value for the same counter, for older browser storage. | Statistics | Until you close your browser |
| odoo_utm_campaign | Museum Maluku | Remembers which campaign link brought you here. Only set if you allow statistics and arrive through such a link. | Statistics | 31 days |
| odoo_utm_source | Museum Maluku | Remembers which campaign link brought you here. Only set if you allow statistics and arrive through such a link. | Statistics | 31 days |
| odoo_utm_medium | Museum Maluku | Remembers which campaign link brought you here. Only set if you allow statistics and arrive through such a link. | Statistics | 31 days |
| seen_product_id_… | Museum Maluku | Remembers that you looked at a product in the shop, so that visit is not counted twice. Only set if you allow statistics. | Statistics | 30 minutes |
| EXPIRABLE_STORAGE_im_livechat_history | Museum Maluku | Browser storage. Remembers the last fifteen pages you viewed on this website. If you start a chat, a member of staff can ask for that list to see where you got stuck. Updated on every page, even if you never open the chat. | Necessary | 1 day |
| EXPIRABLE_STORAGE_im_livechat_previous_operator | Museum Maluku | Browser storage. Remembers which member of staff you last chatted with, so a new conversation reaches the same person. Only set once you open the chat. | Necessary | 7 days |
| dgid | Museum Maluku | Recognises you as a guest in the chat, so your conversation stays yours when you move to another page. Only set once you start a conversation. | Necessary | 1 year |
| EXPIRABLE_STORAGE_im_livechat_guest_token | Museum Maluku | Browser storage. The same guest identifier, for the chat window itself. Only set once you start a conversation. | Necessary | Until you clear your browser storage |
| EXPIRABLE_STORAGE_im_livechat.chatbot_redirect | Museum Maluku | Browser storage. Remembers which page the chat assistant has already sent you to, so it does not happen again. | Necessary | 1 day |
| mail.ChatHub | Museum Maluku | Browser storage. Remembers whether the chat window is open or folded. Only set once you open the chat. | Necessary | Until you clear your browser storage |
| Composer,… | Museum Maluku | Browser storage. Keeps a chat message you have typed but not yet sent. | Necessary | Until you send or delete the message |
| legacy_multi_tab.… | Museum Maluku | Browser storage. Keeps track of the last chat message that came in, so open tabs do not update each other twice. Only set during a conversation. | Necessary | Until you clear your browser storage |
| muma_chat_bots.nudge_done | Museum Maluku | Browser storage for this tab. Remembers that you have already used the chat button, so the invitation to chat does not come back. | Necessary | Until you close the tab |
External services
Videos on this website are played by YouTube, a Google service. A video loads nothing from YouTube until you have allowed embedded media in the cookie notice, or choose to load that one video yourself. The player then comes from youtube.com and youtube-nocookie.com.
From that moment Google receives your IP address and technical details about your device, and YouTube can store cookies and similar data on your device. What Google does with them falls under Google's privacy policy, not under this one. Without your choice nothing is loaded from YouTube.
On pages with a form we use a CAPTCHA, a check against automated spam that we run ourselves. Your browser does a short calculation locally and sends only the result to our CAPTCHA server.
Your IP address and technical request data are processed to limit abuse. This data is not used for advertising or tracking and is not shared with Google or Cloudflare. The visible check is not loaded on pages without a form.
If you pay on this website, for a ticket, something from the shop or a donation, you complete the payment with Mollie, our payment provider. For that, Mollie receives your payment details, your IP address and technical details about your device.
If you choose a credit card, the payment page loads Mollie's card fields from js.mollie.com. Your card details then go straight to Mollie and not through our server. With other payment methods you go to Mollie's own payment page.
What Mollie keeps on your device in doing so falls under Mollie's privacy policy, not under this policy.
Everything else your browser loads to show you a page comes from our own servers.
Your choice
For cookies needed to deliver a website you asked for yourself, the law requires us to inform you but not to ask consent. Everything under Necessary falls under that; you cannot switch those off here and still have a working website.
For the statistics we do ask. They are off until you switch them on in the cookie notice, and you can undo that at any moment. Refusing or withdrawing later costs you nothing: the website works exactly the same, we use no cookie wall, and it never costs you access to a page, a ticket or a form.
Sharing statistics does help us a great deal: it tells us which information you want to see and which you do not.
For embedded media we ask as well. Videos from YouTube only load once you switch that on in the cookie notice, or choose to load one particular video yourself. If you leave it off, the rest of the website works exactly the same.
If the museum ever adds something that needs consent, we ask for it first, it stays off until you say yes, and it is on this page before it is switched on.
Changing your preferences
You can always come back to your choice. The button below brings the cookie notice back, with your current answer filled in, so you can change it.
You will also find the link in the footer of every page of this website, under the name Cookie Policy, so you never have to look for it or clear your browser data to change your mind.
Your browser settings
Besides the button above, every browser lets you view, delete and block cookies yourself, and clear stored data for a single website. How that works differs per browser; you will find it under settings, usually under privacy.
Do bear in mind that blocking all cookies stops the necessary ones too. Your basket and your language choice will then no longer be remembered.
Changes to this policy
When the website starts using a new technique, this page is updated before that technique goes live. The date at the top shows when this text was last changed.
Contact
This cookie policy is about what is stored on your own device. How we handle personal data more broadly is described in our privacy statement.
Questions about cookies or about your data can go through the contact form.
